FAQ

Do I need to book an appointment in advance?
Yes, we recommend booking in advance to ensure availability for your preferred date and time. You can book online or by phone
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee.
Is there parking available?
Yes, there is free parking available for our clients right outside the clinic.
Can I use my phone during my appointment?
For the comfort of all our clients and to maintain a peaceful and professional environment, we kindly ask that you do not use your phone during your appointment. This allows you to fully relax and ensures that our staff can provide the best service possible without distractions. If you need to take an urgent call or message, please let us know in advance and we’ll do our best to accommodate you.
What payment methods do you accept?
We accept cash, debit, credit cards, and e-transfers. Tips are appreciated but never expected.
Can I bring someone with me to my appointment?
We want you to feel comfortable, but due to space and hygiene regulations, we kindly ask that only clients receiving services enter the treatment area. Exceptions can be made for minors or clients who need assistance.
Are your treatments suitable for all skin types?
Yes, we use advanced technology and techniques that are safe and effective for a wide range of skin tones and types. If you have any specific concerns, we’d be happy to discuss them in a consultation.
Do you offer consultations?
Yes, we offer free consultations depending on the service. This helps us understand your needs and create a personalized treatment plan.
Are your staff certified?
Absolutely. Our aestheticians are fully certified, professionally trained, and continue to stay updated with the latest techniques and technology in the industry.
Do you sell skincare products?
Yes! We carry a curated selection of professional-grade skincare products to support your treatment results and help you maintain healthy skin at home.